Policies

About Bikeout

Bikeout is incorporated in Delaware as a Limited Liability Corporation. Bikeout does not have investors or other financial backers.

Getaway Policies

GETAWAY REFUND POLICY

Updated June 9, 2020: COVID-19 Refund Policy Update

To allow for more flexibility, we've updated our cancellation and refund policy through the end of 2020 so that if you can no longer attend a Getaway trip and your cancellation is more than 30 days prior to the start of your trip, we will be able to hold your entire trip payment in the form of a credit to be put toward a future Getaway within the next 24 months, with no additional costs.

General Refund Policy

If your plans change and you need to cancel your Getaway trip, please make sure to notify our team as soon as possible by emailing info@bikeout.co

If the date of your request is more than 90 days before the start of your trip, we can transfer all paid trip funds to another Getaway within the next year at no additional cost. 

If it is less than or exactly 90 days before the start of your trip, any changes will be considered a cancellation and we will be able to offer a refund based on the following schedule:

Days before trip start
Refund amount
90+ days:
Your entire trip cost is refunded minus a $200 cancellation fee
61-90 days:
50% of your trip cost will be refunded
31-60 days:
25% of your trip cost will be refunded
30 or fewer days:
We are unable to offer refunds for cancellations within 30 days prior to the date of your trip start.

Please note that if you choose to pay for your trip over time using our partner processor Affirm, your trip will be refunded at the rates listed above but any interest paid to Affirm is non-refundable. You can read more about Affirm’s cancellation policy here

Trip Insurance

We recommend that riders who are concerned about how COVID-19 will impact their trip consider purchasing trip insurance to protect their investment. Trip insurance can help cover things like trip cancellation, travel delays, and medical emergencies as a result of COVID-19. Please make sure to read each policy carefully to understand coverage related to COVID-19. 

GETAWAY COVID-19 CANCELLATION POLICY UPDATE

We've added more flexibility to our cancellation policy and we're providing more transparency for how we’ll handle trip cancellations during this ongoing health crisis.

Each week, we update an internal dashboard that collects data from national, state and local authorities informed by guidance on safe business reopenings in the U.S. We believe that a safe reopening requires that local coronavirus case counts are trending downward, sufficient local testing and contact tracing is taking place and there is availability of intensive care units at local hospitals. Our data sources are transparently provided on each Bikeout trip page. Additionally, we regularly review the CDC’s COVID-19 travel advisory to understand how our trips are affected.

We’ll determine final eligibility 30 days before a trip departs. If we deem a trip incompatible with public health recommendations, we’ll cancel the trip accordingly. Bikeout reserves the right to cancel a trip at any time pending review of this criteria. 

If Bikeout needs to cancel or postpone a trip because of public health concerns during the 2020 season, we will hold your entire trip payment in the form of a credit to be put toward a future Getaway within the next 24 months. 

Overnight Policies

OVERNIGHT REFUND POLICY

Updated April 29, 2020: Bikeout is indefinitely postponing all planned 2020 large group Overnight events in response to the global COVID-19 health crisis. If you purchased a ticket to a Bikeout large group Overnight event this year, we issued everyone full refunds in May. Please contact us with any questions at info@bikeout.co.

Tickets sales for a Bikeout Overnight are non-refundable and final. However, if you are no longer able to attend your ride the following options are available to you:

Transfer your ticket to a friend or new rider. Do this by emailing their name, email, and phone to info@bikeout.co. Please note that transfers are not complete until new rider has signed their Bikeout waiver and you have received email confirmation from our team. Bikeout is not responsible for any payments made between riders. The latest you can transfer a ticket is 7 days before the start of a ride.

Transfer your ticket to another Bikeout Overnight experience. If you can no longer attend your Overnight and it is greater than 60 days before the first day of the ride, we can transfer your ticket to another Overnight experience within the next year at no additional cost. If it is fewer than 60 days before the first day of the ride, you will need to pay a transfer fee of $25 per ticket to confirm your new ride. The latest you can transfer your Bikeout ticket to a new ride is 7 days before the start of your original Bikeout.

Bikeout ticket transfers are subject to ticket availability and the discretion of our team. If applicable, you will be expected to pay the difference in ticket price between your original ride and the new ride.  Any questions or concerns can be directed to info@bikeout.co.

Code of Conduct

We value the participation of each member of Bikeout and want all attendees to have an enjoyable and fulfilling experience. Accordingly, all attendees are expected to show respect and courtesy to other attendees throughout the event. To make clear what is expected, all attendees, sponsors, partners and volunteers of Bikeout are required to conform to the following Code of Conduct.

The Short Version

Bikeout is dedicated to providing a harassment-free experience for everyone, regardless of gender, sexual orientation, ability, physical appearance, body size, race, or religion. We do not tolerate harassment of participants in any form.

Be kind to others. Do not insult or put down other attendees. Remember that harassment and sexist, racist, or exclusionary jokes are not appropriate for Bikeout. Attendees violating these rules may be asked to leave the event without a refund at the sole discretion of the organizers.

Thank you for helping make this a welcoming, friendly event for all.

The Long Version

Harassment includes offensive verbal comments related to gender, sexual orientation, ability, physical appearance, body size, race, religion, sexual images in public spaces, deliberate intimidation, stalking, following, harassing photography or recording, sustained disruption of event activities, inappropriate physical contact, and unwelcome sexual attention.

Participants asked to stop any harassing behavior are expected to comply immediately.

Be careful in the words that you choose. Remember that sexist, racist, and other exclusionary jokes can be offensive to those around you. Excessive swearing and offensive jokes are not appropriate.

If a participant engages in behavior that violates this code of conduct, the event organizers may take any action they deem appropriate, including warning the offender or expulsion from an event with no refund.

The event organizers also reserve the right to remove any attendee without a refund if that attendee endangers herself or other participants in regard to safety, health or any reason that could effect the success of the event for other attendees.

License

This Code of Conduct was forked from PyCon’s Code of Conduct Policy, which is licensed under a Creative Commons Attribution 3.0 Unported License.

Monthly payments for trips

Bikeout partners with Affirm to allow attendees to pay for trips over time, using monthly payments.

What is Affirm?

Affirm is a financing alternative to credit cards and other credit-payment products. Affirm offers instant financing for online purchases to be paid in fixed monthly installments over 3, 6, or 12 months.

Why buy with Affirm?

  • Buy and receive your purchase right away, and pay for it over several months. This payment option allows you to split the price of your purchase into fixed payment amounts that fit your monthly budget.
  • If Affirm approves your loan, you'll see your loan terms before you make your purchase. See exactly how much you owe each month, the number of payments you must make, and the total amount of interest you'll pay over the course of the loan. There are no hidden fees.
  • The application process is secure and real-time. Affirm asks you for a few pieces of information. After you provide this information, Affirm notifies you of the loan amount that you're approved for, the interest rate, and the number of months that you have to pay off your loan -- all within seconds.
  • You don't need a credit card to make a purchase. Affirm lends to the merchant directly on your behalf.
  • You may be eligible for Affirm financing even if you don't have an extensive credit history. Affirm bases its loan decision not only on your credit score, but also on several other data points about you.
  • Affirm reminds you by email and SMS before your upcoming payment is due. Enable Autopay to schedule automatic monthly payments on your loan.

What is required to have an Affirm account?

To sign up for Affirm, you must:

  • Be 18 years or older (19 years or older in Alabama or if you're a ward of the state in Nebraska).
  • Not be a resident of Iowa (IA) or West Virginia (WV).
  • Provide a valid U.S. or APO/FPO/DPO home address.
  • Provide a valid U.S. mobile or VoIP number and agree to receive SMS text messages. The phone account must be registered in your name.
  • Provide your full name, email address, date of birth, and the last 4 digits of your social security number to help us verify your identity.

How does Affirm work?

Affirm loan-application process steps:

1. At checkout, choose Pay with Affirm.
2. Affirm prompts you to enter a few pieces of information: Name, email, mobile phone number, date of birth, and the last four digits of your social security number. This information must be consistent and your own.
3. To ensure that you're the person making the purchase, Affirm sends a text message to your cell phone with a unique authorization code.
4. Enter the authorization code into the application form. Within a few seconds, Affirm notifies you of the loan amount you're approved for, the interest rate, and the number of months you have to pay off your loan. You have the option to pay off your loan over three, six, or twelve months. Affirm states the amount of your fixed, monthly payments and the total amount of interest you'll pay over the course of the loan.
5. To accept Affirm's financing offer, click Confirm Loan and you're done.

After your purchase, you'll receive monthly email and SMS reminders about your upcoming payments. You can also set up autopay to avoid missing a payment. Your first monthly payment is due 30 days from the date that we (the merchant) processes your order.

How does Affirm approve borrowers for loans?

  • Affirm asks for a few pieces of personal information: Name, email address, mobile phone number, date of birth, and the last four digits of your social security number.
  • Affirm verifies your identity with this information and makes an instant loan decision.
  • Affirm bases its loan decision not only on your credit score, but also on several other data points. This means that you may be able to obtain financing from Affirm even if don't have an extensive credit history.

Does Affirm perform a credit check? Does it impact my credit score?

Although Affirm performs a credit check when you apply for a loan, this won't impact your credit score. However, if you're approved and decide to buy with Affirm, your loan and payments may affect your credit score. Paying on time can help you build a positive credit history.

For more information on Affirm's policies, please visit the company's help center.

Privacy Policy

  • By providing Bikeout with your email address, you consent to our use of the email address to send you notices related to Bikeout. We may use your email address to send you messages, such as newsletters, or transactional or relationship messages, related to your registration or account status, and notifications of changes to the terms of your account or the services provided. By providing your email address, you agree that we may send you notifications of activity from Bikeout to that email address, in accordance with any applicable privacy settings.
  • To view, modify or delete your personal data collected by Bikeout, please send an email request to info@bikeout.co.
  • We will not sell or rent your personal information to third parties for their marketing purposes and will only disclose your personal information in accordance with our Privacy Policy and/or with your explicit consent. Aggregated, non-identifiable information may be shared with our partners.
  • We don’t share your e-mail address with anyone without your explicit permission.
  • Email messages from Bikeout will include clear instructions on how to opt out from our list.
  • We will provide you with notice if our Privacy Policy changes on our Privacy Policy page. If the changes represent a material departure from our current practices with respect to the use of your personal information, the changes will be posted on the Privacy Policy page and registered users will be notified via e-mail.
  • By visiting our web sites, you give Bikeout permission to process your personal information according to this Privacy Policy. Bikeout takes reasonable precautions to prevent the loss, misuse, and unauthorized alteration of personal information under our control.
  • When you access any part of our web sites, our web server software automatically logs information provided by your network connection and web browser software, including the Internet Protocol (IP) address of your network connection and the type of web browser and operating system that you are using. Our web server may also log the URL of the file that you are requesting, the current date and time, and the URL of the last web page requested by your web browser.
  • Bikeout uses third-party tools by Google, Facebook and Ontraport to collect aggregated information to learn more about how visitors use our web site, to analyze trends, to administer the site and to personalize the content a user may see for internal reporting and marketing purposes.
  • Bikeout uses Ontraport as a third-party tool to track the experience of our voluntary email subscribers, in order to better understand their content preferences. The tool uses cookies to track subscriber interaction between our site and newsletter products.
  • At Bikeout, we understand the importance of exercising caution when sharing personal information about yourself or information your organization via the Internet. Please be assured that we are committed to maintaining your privacy and protecting the information that you submit on our web site.
  • If you have any questions regarding this privacy policy or Bikeout's site practices, please do not hesitate to contact us: Bikeout LLC, 314 N. 12th St. Unit 502, Philadelphia, PA; info@bikeout.co.
  • This page was last updated on January 31, 2020.
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