Health

A healthy Bikeout community

We’ve been actively monitoring the COVID-19 public health crisis to help ensure the health of our riding community. We believe bike travel is an important outlet for exercise, mental health and outdoor recreation, especially during these challenging times and we are working to get our community outside and exploring the world by bike as safely as possible.

To get a better sense of what to expect when traveling with us moving forward, please read our updated health measures below.

Health procedures on trips

In response to COVID-19, Bikeout will be making some changes to our experiences, including new social distancing and sanitation protocols. While the decision to travel is not risk-free, we hope these extra precautions help you feel more comfortable in your decision to travel with us. 

Small group trips

Bikeout will provide small group trips of no more than 25 participants with plenty of time to enjoy the outdoors with the flexibility to choose some of your own activities.

Clean accomodations

All accommodations and partners are vetted for cleanliness and safety, and will be asked to adhere to our updated health guidelines.

Standard precautions

Bikeout riders are required to wear masks and follow social distancing guidelines recommended by the CDC.

Symptoms check

As a precautionary measure, Bikeout will implement temperature checks and COVID-19 symptom checks before the start of our journeys.

Emergency training

Our team is prepared for emergencies and will be there to support you. All guides will be trained on our new protocols and will be provided with personal protective equipment.

Contact tracing

Bikeout will follow updated guidelines on contact tracing, should a rider disclose the development of symptoms after returning home from a Bikeout experience.

Travel considerations

We think it’s our job to be as transparent as possible and provide helpful resources so that you can make an informed decision about whether or not you’d like to join us for a trip. We recommend that all riders read the CDC’s considerations for travel and check the health dashboard listed on each of our trip pages for the most up-to-date information about the coronavirus in the areas we plan to visit.  

Interactive Trip Page health dashboard example - Finger Lakes 2020

Trip cancellations and updates to our refund policy

Each week, we update an internal dashboard that collects data from national, state and local authorities informed by guidance on safe business reopenings in the U.S. We believe that a safe reopening requires that local coronavirus case counts are trending downward, sufficient local testing and contact tracing is taking place and there is availability of intensive care units at local hospitals. Additionally, we regularly review the CDC’s COVID-19 travel advisory to understand how our trips are affected.

We’ll determine final eligibility 30 days before a trip departs. If we deem a trip incompatible with public health recommendations, we’ll cancel the trip accordingly. Bikeout reserves the right to cancel a trip at any time pending review of this criteria. 

If Bikeout needs to cancel or postpone a trip because of public health concerns during the 2020 season, we will hold your entire trip payment in the form of a credit to be put toward a future Getaway within the next 24 months. 

Likewise, if you can no longer attend a Getaway trip and your cancellation is more than 30 days prior to the start of your trip, we will be able to hold your entire trip payment in the form of a credit to be put toward a future Getaway within the next 24 months.

For more information, see our Getaway cancellation and refund policies here.

Trip Insurance

We also recommend that riders who are concerned about how COVID-19 will impact their trip consider purchasing trip insurance to protect their investment. Trip insurance can help cover things like trip cancellation, travel delays, and medical emergencies as a result of COVID-19. Please make sure to read each policy carefully to understand coverage related to COVID-19. 

Resources for healthy biking

Additionally, our team has compiled a list of helpful resources to help you stay healthy outdoors no matter where you are. 

Respiratory signature and safe biking distancing during the public health crisis

What we know about Coronavirus and the outdoors

Distance, time, activity, environment: 4 ways to think about COVID-19 risk as states reopen

CDC recommendations on how to protect yourself and others

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