We’ve been actively monitoring the COVID-19 public health crisis to help ensure the health of our riding community. We believe bike travel is an important outlet for exercise, mental health and outdoor recreation, especially during these challenging times and we are working to get our community outside and exploring the world by bike as safely as possible.
To get a better sense of what to expect when traveling with us moving forward, please read our updated health measures below.
In response to COVID-19, Bikeout will be making some changes to our experiences, including new social distancing and sanitation protocols. While the decision to travel is not risk-free, we hope these extra precautions help you feel more comfortable in your decision to travel with us.
We think it’s our job to be as transparent as possible and provide helpful resources so that you can make an informed decision about whether or not you’d like to join us for a trip. We recommend that all riders read the CDC’s considerations for travel and check the health dashboard listed on each of our trip pages for the most up-to-date information about the coronavirus in the areas we plan to visit.
Each week, we update an internal dashboard that collects data from national, state and local authorities informed by guidance on safe business reopenings in the U.S. We believe that a safe reopening requires that local coronavirus case counts are trending downward, sufficient local testing and contact tracing is taking place and there is availability of intensive care units at local hospitals. Additionally, we regularly review the CDC’s COVID-19 travel advisory to understand how our trips are affected.
We’ll determine final eligibility 30 days before a trip departs. If we deem a trip incompatible with public health recommendations, we’ll cancel the trip accordingly. Bikeout reserves the right to cancel a trip at any time pending review of this criteria.
If Bikeout needs to cancel or postpone a trip because of public health concerns during the 2020 season, we will hold your entire trip payment in the form of a credit to be put toward a future Getaway within the next 24 months.
Likewise, if you can no longer attend a Getaway trip and your cancellation is more than 30 days prior to the start of your trip, we will be able to hold your entire trip payment in the form of a credit to be put toward a future Getaway within the next 24 months.
For more information, see our Getaway cancellation and refund policies here.
We also recommend that riders who are concerned about how COVID-19 will impact their trip consider purchasing trip insurance to protect their investment. Trip insurance can help cover things like trip cancellation, travel delays, and medical emergencies as a result of COVID-19. Please make sure to read each policy carefully to understand coverage related to COVID-19.
Additionally, our team has compiled a list of helpful resources to help you stay healthy outdoors no matter where you are.