UPDATED APRIL 29, 11:00AM
As we shared in March, we’ve been closely following public health recommendations and working to share the most productive and insightful update that we can.
With the health and safety of our riders our top priority, we have made the decision to indefinitely postpone our large group Bikeout Overnight experiences. This includes our flagship trip from Philadelphia to Phoenixville previously scheduled for June 6-7 and our Atlanta trip previously scheduled for June 20-21. If you purchased a ticket to a Bikeout large group Overnight event this year, we will begin issuing refunds starting Mon., May 11. If you would prefer to support Bikeout, we are also offering a $165 credit for any future Bikeout offering for anyone that emails us at firstname.lastname@example.org.
We’re still planning to host our small group, multi-day Finger Lakes trip in August, with details to be announced soon.
Like every corner of the global economy, each community has had its own unique response. We’ve been inspired to see how it’s happened in Bikeout’s extended universe: local bike shops continuing to find ways to support their customers; local restaurants, chefs, caterers and farms making rapid changes to the supply chain to provide more people with healthy food; bike manufacturers stepping up and transitioning to make protective equipment for frontline workers; and so many other stories of resilience, from brewers to yoga studios, musicians to community riding groups and other organizations that make up each Bikeout trip. It’s remarkable to see.
We’ve been working behind-the-scenes to figure out our own path forward. Our plans to launch Bikeout as a new company focused on bringing large group Overnight trips to more cities around the country have been deeply impacted. The situation leaves us with a tall challenge: deciding what role a bike travel company should play in a new reality, without much to go on by way of predicting the future, at the start of our embarking.
We’re hopeful to have more details on our plans in coming weeks, as we continue to talk to our attendees and partners. We’re optimistic about the future possibilities for bike travel, and have been dreaming about riding together again. We appreciate those of you that have supported us by reaching out to our team or giving feedback as we consider our next steps. We’re on this journey together, and we look forward to seeing you on the trail soon.
We're wishing you the best, and we'll see you soon.
UPDATED MARCH 17, 3:00PM
To our friends in the Bikeout community,
We’re sharing our plans for our upcoming Bikeout trips, and will keep it short and sweet.
As of Tue. March 17, we have updated our refund policy to provide more flexibility to current ticketholders and anyone considering purchasing tickets for an upcoming trip.
We will offer full refunds up to two weeks prior to any currently planned Bikeout event. If we need to cancel an event, we will notify riders as soon as possible and offer a refund. If you've purchased a ticket and would like a refund, please email us at email@example.com.
Our first trips this year are scheduled after May 30, beyond any confirmed health recommendations from local officials and the Centers for Disease Control and Prevention, which we’re following closely and with which we plan to comply. As of this moment, we’re not yet officially cancelling or rescheduling any planned events.
This page will be updated regularly with new information regarding our decision-making.
If we’re being real, based on our perspective on the current situation, we are prepared to cancel and issue full refunds to all ticketholders for the foreseeable future. Like many others, we’re strongly urging folks to do their part to social distance themselves and help flatten the curve, based on recommendations from public health officials.
It's a funny time to start a travel business that has a significant focus on large-scale events. We’re fortunate as a small company with limited overhead that the impact won’t have an immediate detrimental effect on us yet, beyond the obvious. We’re looking ahead with optimism for the future, and working behind-the-scenes to rethink how we can sustain and in ways that contribute meaningfully during these trying times.
Don’t hesitate to reach out, and we’ll certainly be in touch, too. Stay safe.