Updated MARCH 17, 3:00pm
To our friends in the Bikeout community,
We’re sharing our plans for our upcoming Bikeout trips, and will keep it short and sweet.
As of Tue. March 17, we have updated our refund policy to provide more flexibility to current ticketholders and anyone considering purchasing tickets for an upcoming trip.
We will offer full refunds up to two weeks prior to any currently planned Bikeout event. If we need to cancel an event, we will notify riders as soon as possible and offer a refund. If you've purchased a ticket and would like a refund, please email us at email@example.com.
Our first trips this year are scheduled after May 30, beyond any confirmed health recommendations from local officials and the Centers for Disease Control and Prevention, which we’re following closely and with which we plan to comply. As of this moment, we’re not yet officially cancelling or rescheduling any planned events.
This page will be updated regularly with new information regarding our decision-making.
If we’re being real, based on our perspective on the current situation, we are prepared to cancel and issue full refunds to all ticketholders for the foreseeable future. Like many others, we’re strongly urging folks to do their part to social distance themselves and help flatten the curve, based on recommendations from public health officials.
It's a funny time to start a travel business that has a significant focus on large-scale events. We’re fortunate as a small company with limited overhead that the impact won’t have an immediate detrimental effect on us yet, beyond the obvious. We’re looking ahead with optimism for the future, and working behind-the-scenes to rethink how we can sustain and in ways that contribute meaningfully during these trying times.
Don’t hesitate to reach out, and we’ll certainly be in touch, too. Stay safe.